Our support team are an integral part of ensuring our office runs smoothly.

Client Services

Our client services manager is the first point of contact for our clients at reception. Not only is this person responsible for the day to day running of reception, but also management of the word processing pool to ensure our lawyers are able to deliver the standards we promise. Our client services manager is totally committed to client service and supports our team to deliver excellence in meeting our clients' expectations.

Administration

Our administration team is made up of two highly energetic and motivated members who are integral in the smooth running of the entire office. These roles are generally an entry level into the office where team members gain valuable experience working in the legal industry and office operations such as faxing, filing, reception and general office support. This time spent in administration allows team members to gain an insight into effective systems and processes which can lead to a position in a client services or junior paralegal role.

Office Manager

Our office manager has the diverse role of taking care of our people, systems and the day to day running of the office. It is the office manager's responsibility to continuously look for ways to improve the way we operate. In conjunction with Tony Phillips (Managing Director), our office manager provides support to the other team members in areas such as staff training, in-house systems and processes, accounts (payable and receivable), recruitment and IT support, just to name a few! It's important for someone in this role to be a "hands on manager" and to be seen as working with the team having a real passion for the business and its people.

Krystal McKenzie
Office Manager